Whirlpool Washing Machine Recall

18th Dec 2019

Whirlpool Washing Machine Recall

 

Q&A

Whirlpool is recalling a limited number of washing machines sold in the UK and Ireland under the Hotpoint and Indesit brands that were manufactured between October 2014 and February 2018. Please note, no Whirlpool branded machines are affected.

How can I find out if I own an affected machine?
You can check if your washing machine is affected by this recall by visiting https://washingmachinerecall.whirlpool.co.uk (https://washingmachinerecall.whirlpool.ie for Ireland). This site includes an online model checker tool, as well as a full list of model numbers. Alternatively, customers can call Whirlpool's freephone hotline 0800 316 1442 (0818 903 281 for Ireland) where one of their advisers can assist with checking their model and providing further information. Please be aware that the phone lines will be very busy and there may be a delay in getting answered.

What are you offering affected customers?
Under the recall, all affected customers will have the choice of either a free-of-charge like-for-like replacement washing machine, or a free-of-charge in-home repair of their existing appliance.
If customers choose the replacement option, Whirlpool will collect and dispose of their affected washing machines and deliver their new products free-of-charge.

What should I do with my affected washing machine between now and when you recall them?
To avoid all risk associated with the use of affected models, customers should unplug their washing machines and not use them.
If nevertheless customers do use their appliance, they should only use cold water cycles of 20C or lower as this significantly reduces the risk. This is because the issue is associated with the washing machine’s heating element being activated during washing cycles above 20C.

Next steps
This is a complex operation but they will be working tirelessly over the festive period to ensure they are ready to start offering resolutions to customers from early January. In order to do this, they are doubling the size of their customer service team, increasing their engineer workforce to 1,100 and building up their delivery and collection capability.


COMMERCIAL CODE BRAND
FML 742P UK Hotpoint
WMAOD 743G UK Hotpoint
WMAOD 743P UK Hotpoint
WMAQB 721P UK.M Hotpoint
WMAQC 641P UK.M Hotpoint
WMAQC 741G UK Hotpoint
WMAQC 741P UK Hotpoint
WMAQC 741P UK.M Hotpoint
WMAQF 621G UK Hotpoint
WMAQF 641 P UK.M Hotpoint
WMAQF 721G UK Hotpoint
WMAQF 721P UK.M Hotpoint
WMAQL 621G UK Hotpoint
WMBF 742G UK Hotpoint
WMBF 742K UK Hotpoint
WMBF 742P UK Hotpoint
WMBF 742P UK.M Hotpoint 
WMBF 763P UK Hotpoint
WMEF 722 BC UK Hotpoint
WMEF 742 P UK Hotpoint
WMEUF 722P UK  Hotpoint
WMEUF 743G UK Hotpoint
WMEUF 743P UK Hotpoint
WMFG 741P UK  Hotpoint
WMFG 741P UK.M Hotpoint
WMFUG 742 P UK.M Hotpoint 
WMFUG 742G UK Hotpoint 
WMFUG 742P UK Hotpoint 
WMFUG 842P UK.M Hotpoint
WMJLF 842P UK Hotpoint
WMJLL 742P UK Hotpoint
WMSAQG 621P UK Hotpoint
WMXTF 742G UK Hotpoint
WMXTF 742K UK Hotpoint
WMXTF 742P UK Hotpoint
WMXTF 742P UK.M Hotpoint
WMXTF 842P UK.M Hotpoint 
WMYL 7151PS UK  Hotpoint
XWA 81252X K UK  Indesit
XWA 81252X W UK  Indesit 
XWD 71452X K UK  Indesit 
 

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