Delivery & Returns
Orders placed on Saturdays, Sundays and Bank Holidays or after 12pm on Fridays may not be processed until the next working day. Orders are not accepted until we have taken payment and confirmed shipment. We are unable to leave items if nobody is at the delivery address to sign for the delivery and we are unable to leave items at an alternative address if you are not in. Unfortunately, where we use couriers, we are unable to offer a time specific delivery service.
Any item returned to us without an RMA request (see below) may result in the item not being accepted by George Fry Ltd or the item will be deemed as returned unwanted and any refund will be made less delivery expenses.
We aim to deliver all goods on the date advised, however from time to time situations outside of our control may arise, resulting in delivery not taking place on the advised day. In such instances George Fry cannot accept any responsibility for loss of earnings/time, and do not provide compensation for delays in transit. We will do our best to keep you notified of any issues at all times.
Next Day Delivery
Next day delivery applies to orders placed between Monday - Thursday before 12.30pm. Orders placed with next day delivery after 12.30pm on Thursdays will be delivered next business day. Saturday delivery is available for selection if required. Orders placed on Friday, Saturday, Sunday or Bank Holidays with next day delivery will be dispatched the next business day for delivery the following business day.
We aim to deliver all goods on the date advised, however from time to time situations outside of our control may arise, resulting in delivery not taking place on the advised day. In such instances George Fry Ltd cannot accept any responsibility for loss of earnings/time, and do not provide compensation for delays in transit. We will do our best to keep you notified of any issues at all times.
You will receive an email confirming the item ordered is in stock and ready for collection.
When collecting an item you must bring with you:
A copy of your order
The card on which the transaction was paid
You are unable to collect in store if you pay via Paypal
Product Returns - Your Right to Cancel
Should you wish to cancel your order if you are not satisfied with your product, we operate a 30 day no quibble returns policy in accordance with your rights as a consumer. For us to collect unwanted goods, all products returned MUST be as new and unused, complete and contain ALL the original manuals, blank warranty cards, accessories and any other documentation included with the original shipment including the original packaging. The cost of collection, and any costs incurred by George Fry Ltd for delivery (including delivery offered free of charge) will be deducted from any refund made to you.
If you wish to return a product within this 30-day period without the original packaging, you will need to purchase appropriate and adequate packaging yourself, and return to us via an insured courier service at your cost. Any costs incurred by George Fry Ltd will be deducted from any refund made to you, including the cost to supply genuine manufacturer packaging for your product.
Note: goods that arrive in this manner damaged, whether by transit or not, will not be accepted for refund.
Provided that the return meets these conditions then we will give you a full refund of the returned product less any delivery/collection expenses. Goods must be returned within 14 days of RMA Request
Products Returns - Damaged in Transit
If any items are damaged in transit, we require that you report it to us via email to firstname.lastname@example.org with the subject field stating ‘RMA Request - Damaged In Transit'. This must be completed within 48 hours as we will need to claim on the damage from our courier.
If the packaging of items are visibly damaged on receipt, then you should sign the courier’s delivery note accordingly, goods signed for as received in good condition may not necessarily be eligible for return due to transit damage.
Please ensure you detail on your online Returns & Faults notes how the goods were signed for and whether there was any visible damage to the box when it was delivered.
Items must be ready to be returned with their original packaging complete with all accessories and documentation.
Damaged goods signed for in good condition may not be accepted for return.
Products Returns - Unwanted within 30 days of receipt
As a consumer you have the right, under the Consumer Contracts Regulations, to cancel the contract and receive a refund for your goods if cancelled in writing within 14 days - we extend this option to 30 days.
If you wish to return any product, we require that you report it to us via email to George Fry Ltd email@example.com with the subject field stating ‘RMA Request - Unwanted within 30 days'. This must be completed within 30 days of the product being delivered to you.
We will offer to collect the goods from you at your cost or you can return the goods to us yourself via an insured courier. Should goods be received back to us damaged it will be your responsibility to claim for the damage from the courier and we will not issue a refund.
Delivery and Returns
George Fry Ltd deliver to selected UK locations within a 25 mile radius of BH7 6AP, Bournemouth. Where a customer resides outside of this postcode radius we recommend contacting the store on 01202 431888 or firstname.lastname@example.org to discuss the delivery options. Prices for all goods do not include delivery unless otherwise stated. All prices quoted include UK VAT at 20% where applicable. We reserve the right to refuse orders. Any return carriage charges will be at the customers cost in the first instance. On inspection, should a product be found to be faulty, then the return carriage costs will be reimbursed. We will gladly exchange products for "non-fault" reasons, but you will be liable for all subsequent carriage charges. All payments must be in UK Sterling.
George Fry Ltd will deliver all purchased goods within a window of 5 days. George Fry Ltd will contact all customers immediately after a sale has been made to confirm the delivery details.